Saddleback e-Store Customer Service
The easiest way to pay is online with a credit card. We accept Visa, MasterCard, American Express and Discover. You can also call us to place your order. Phone orders can be paid by credit card or by mailing a check or money order to the address above.
Buying passes online saves time! You can pick-up your pass at the main ticket desk at the Saddleback base lodge on or after December 11th (our first day of skiing). We will take your picture and ask you to sign a liability waiver and, if applicable, to furnish proof of age, residency or status. Honor students should also bring a copy of their report card or other evidence of qualification with them. This process will take less than 10 minutes.
Concert tickets are normally held at the gate - be sure to bring a copy of your order confirmation. If you prefer to have your tickets mailed in advance, there is a place on our online order form to insert your ticket mailing address.
Ski shop products
We ship in-stock items within two business days via UPS. If you select UPS Ground, we may substitute USPS Priority Mail if there is a shorter delivery time. Typical delivery times range from 3-5 business days on the East Coast to 5-7 days on the West Coast; faster if you select expedited shipping at checkout. Some items, such as custom-made ski trail signs, take longer as noted in their product descriptions.
If it was our fault and you received the wrong item or a defective item, we'll pay for its return and ship a replacement to you at no charge. Merchandise without any visible signs of use can be returned in its original packaging for any reason within 30 days for full credit (less original freight charges).
The Saddleback e-Store will not rent, sell or share your email address or any other information you provide to us. PERIOD. If we have your email address, we may send you information about our products from time to time. You can opt out by following the instructions at the bottom of our emails or you can send a separate email to firstname.lastname@example.org asking to be removed from our mailing list.